Zently values transparency, respect, and customer satisfaction. We provide a clear Return and Exchange Policy aligned with consumer protection standards.

Request Period

Customers may request a product return or exchange within 7 calendar days after receipt, in accordance with consumer protection regulations.

Requests made after this period will not be accepted.

Conditions for Return or Exchange

For a return or exchange to be approved, the following conditions must be met:

Product must be in its original packaging
No signs of use, wear, odor, dirt, or damage
Must include all tags, accessories, manuals, and included items
Must be in perfect condition, exactly as received

Important: Products that do not meet these requirements will not be accepted and will be automatically returned to the customer.

Returns Due to Change of Mind

The seller is not obligated to accept returns due to change of mind regarding color, size, model, or personal preferences, as per consumer protection regulations.

However, we evaluate each case individually to offer the best possible solution.

Manufacturing Defects

If the product has a manufacturing defect, the customer must send:

Description of the problem
Short video proving the defect
Order number
Email registered at purchase

After analysis and approval, the customer may choose:

Exchange for another product of equal value
Store credit
Full refund of the amount paid, including shipping

How to Request Return or Exchange

Send an email to: help@zently.uk

Include:

Full name
Order number
Product name
Reason for return or exchange
Video of defect (if applicable)

After receiving the information, our team will respond with:

Shipping instructions
Return address
Procedures for analysis and reimbursement

Refund Timeline

After the product is returned for analysis and approval, the refund will be processed within 7 business days.

The settlement period may vary depending on:

Credit card company
Customer's bank
Payment method used at purchase

Shipping Costs

In cases of manufacturing defects, all shipping costs are the responsibility of the store
In cases of change of mind or customer error, shipping and return shipping costs are the customer's responsibility

Final Conditions

By making a purchase, the customer agrees to this Return and Exchange Policy. Zently reserves the right to update this policy at any time to better serve our customers.

For any questions, we are available at: help@zently.uk