Below are the most common customer questions at Zently. If your question isn't listed, our team is ready to help at: help@zently.uk
Yes. Zently uses an SSL certificate (Secure Socket Layer), technology that encrypts all information entered on the site, ensuring security and privacy for your purchases.
We only work with recognized and secure payment platforms. We do not have access to your financial data at any time.
Yes. All orders shipped by Zently have international and domestic tracking codes, allowing you to track the complete route of the product until delivery.
The tracking code is automatically sent to the registered email within 3 business days after order processing.
If you don't receive it within this timeframe, contact us with:
Yes. During international transport, it's common for tracking to go several days without updates. Once the item arrives in the United States, new movements will be registered by USPS or the carrier.
Don't worry: this doesn't mean there's a problem with your order.
The average delivery time is 7 to 15 business days after shipment.
This period may vary due to:
Changes can only be requested within 24 hours after order confirmation.
After this period, the address cannot be modified, nor can the order be canceled, as it will have been sent for logistics processing.
Carriers make up to two delivery attempts. If unsuccessful or if the address is in a restricted delivery area, a notice may be left for pickup at the nearest post office or facility.
If the product returns to the sender, a new shipment will need to be requested, and additional costs may apply.
Contact us immediately via email with:
After analysis, we will initiate the exchange or refund process according to our Return and Exchange Policy.
Our support team is available exclusively via email: help@zently.uk
